Shipping and Fulfillment Policy
Introduction
At Momma's Hobby, we aim to provide a seamless and efficient shopping experience. This Shipping and Fulfillment Policy outlines the procedures and policies related to the creation, shipping, and delivery of products ordered through our website. We partner with Printify to produce and ship our products, ensuring high quality and timely delivery.
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Order Processing
Production Time
Once an order is placed, it is sent to Printify for production. Production times can vary depending on the product but typically range from 2 to 7 business days. Please note that production times may be longer during peak seasons or holidays.
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Shipping Time
After production is complete, orders are shipped directly to the customer. Shipping times depend on the destination and the shipping method selected at checkout. Typical shipping times are as follows:
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Domestic (within the United States): 3 to 7 business days
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International: 7 to 21 business days
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Shipping Costs
Shipping costs are included in the price of each product. There are no additional shipping charges at checkout.
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Delivery
Tracking
Once your order is shipped, you will receive an email with tracking information. You can use this tracking number to monitor the status and estimated delivery date of your package.
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Delivery Issues
If you experience any issues with delivery, such as delayed, lost, or damaged packages, please contact us at info@mommashobby.com. We will work with Printify and the shipping carrier to resolve the issue as quickly as possible.​
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Returns and Exchanges
Returns
Please refer to our Return and Refund Policy for information on how to return items. Shipping costs for returns are covered by us.
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Exchanges
If you receive a defective or damaged product, please contact us immediately at info@mommashobby.com to arrange an exchange. We will provide instructions on how to return the defective or damaged product and send you a replacement at no additional cost.
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Contact Us
If you have any questions or concerns about our Shipping and Fulfillment Policy, please contact us at (910) 876-8554.
Thank you for trusting Momma's Hobby with your information.
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Last Updated: July 15, 2024