Return and Refund Policy
Introduction
At Momma's Hobby, we strive to ensure our customers are satisfied with their purchases. If you are not completely satisfied with your purchase, we are here to help. This Return and Refund Policy outlines the procedures for returning products and obtaining refunds.
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Returns
To be eligible for a return, your item must be:
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Unused and in the same condition that you received it.
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In the original packaging with all included accessories.
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Accompanied by the original receipt or gift receipt.
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You have 14 days from the date you receive the product to initiate a return.
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Non-returnable Items
The following products are not eligible for return:
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Digital downloads or e-books
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Custom or personalized items
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Perishable goods
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Gift cards​
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Refunds
Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
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If your return is approved, we will initiate a refund to your original payment method. The time it takes for the refund to appear on your account will depend on your card issuer's policies.
Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
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Exchanges
If you receive a defective or damaged product, please contact us immediately at [email address] to arrange an exchange. We will provide instructions on how to return the defective or damaged product and send you a replacement at no additional cost.​
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How to Return an Item
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Contact us at info@mommashobby.com to request a return authorization.
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Pack the item securely in its original packaging, including all accessories, manuals, and documentation.
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Include the original receipt or gift receipt.
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Ship the package to the address provided in the return authorization.
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Contact Us
If you have any questions or concerns about our Return and Refund Policy, please contact us at (910) 876-8554.
Thank you for trusting Momma's Hobby with your information.
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Last Updated: July 15, 2024